Cloud Computing

One of the most powerful developments in the Web 2.0 arena is what are called ‘rich internet applications’, full replacements for software applications that run over the internet and in your browser, rather than from your PC or laptop. These web apps are often referred to under the rubric of ‘cloud computing’, a term derived from technology diagrams that typically illustrate the internet using a cloud.

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Other Internet-Based Software Applications

In addition to our Google Apps and MailShots Email Marketing services, Avec Solutions helps organisations to select, install and customise a range of powerful web 2.0 ('cloud computing') software applications.

The following are just a few examples of web-based applications which our clients are using, and several of which we use ourselves at Avec Solutions. Please contact us with your specific requirements so that we can recommend and tailor a web-based software solution for your needs.

Project Management: Basecamp

BasecampFor years project management software was about charts, graphs, and stats. And you know what? It didn’t work. Pictures and numbers don’t get projects done. Basecamp tackles project management from an entirely different angle: A focus on communication and collaboration. Basecamp brings people together.

Trusted by millions, Basecamp is the leading web-based project collaboration tool. Avec Solutions uses Basecamp to manage all its web development projects and we recommend it to our clients who are looking for powerful yet easy-to-use software to share files, meet deadlines, assign tasks and centralise feedback.

Customer Relationship Management: Highrise

HighriseCustomer relationship management (CRM) is all about keeping tracking of the people your organisation does business with. It's about knowing who you talked to, what was said, and when to follow up next.

Highrise is the answer to the avalanche: So many people. So many phone calls, emails, notes, follow-ups, and tasks. Who is this person again? When did we last speak? What did we talk about? Has anyone else in my company talked to this person? What’s supposed to happen next? Highrise is here to keep track of it all.

Avec Solutions has also helped organisations implement SugarCRM and Tactile CRM systems. Not-for-profit organisations with Joomla! or Drupal CMS-based websites may also be interested in the CiviCRM website extension suite.

Issue Tracking and Helpdesk Support: ZenDesk

ZenDeskZendesk is a professional-grade customer support help desk system with a full-featured back end for your customer reps and support agents. With it, you can intuitively set up your service and support processes and quickly begin to collect online support requests through whichever means makes sense for your business. ZenDesk will even take care of integrating with and managing your emails.

In addition to email support, ZenDesk is also a complete online support portal for your customers and users that can be branded and made a part of your online presence. Publish your knowledge base, forums, FAQs and other content on the portal and tie directly into your ticket processing.

Avec Solutions uses ZenDesk for its IT support customer care system.